Festival Office +44 (0) 1484 472900 | Tickets +44 (0) 1484 430528|info@hcmf.co.uk
Privacy Policy2018-05-10T09:10:45+00:00

Privacy Policy

We take our responsibility for your data seriously and will ensure that it is handled in the correct and safest way possible. We want you to feel confident and secure when disclosing personal data to us. This privacy policy details how we use and collect an individual’s data, as well as the processes we have in place which protect that data.

Who we are?

Name: Huddersfield Contemporary Music Festival
Address: Room CAM 1/10, University Of Huddersfield, HD1 3DH

Registered UK Company No 514614
Registered UK Company No. 1715684
Website: http://www.hcmf.co.uk

Email: info@hcmf.co.uk
Tel: 01484 472900

How our data is processed and stored?

Depending on the relationship, we store customer data in Mailchimp and our box office system SRO, which is securely hosted by the provider SeatGeek. Data will always be processed securely and only for the use of contacting you about our news, upcoming shows or other notification about your account.

We are part of a ticketing consortium with Kirklees Town Halls and The Lawrence Batley Theatre and all three organisations share the same box office system. You are able to indicate which organisation(s) you would like your information to be shared with in your preferences.

If you sign up to our mailing list your data will only be stored in Mailchimp and will not be shared with any third parties or external organisations.

If you make a purchase through the box office your data will be shared through our box office system and you may receive communications from Kirklees Town Halls and The Lawrence Batley Theatre. You will always have the option to opt out of these communications.

View the Kirklees Town Halls Privacy Policy.
View the Lawrence Batley Theatre Policy.

What information do we collect about you?

hcmf// stores information on individuals relating to your relationship with us. This may include:

  • Title
  • Full name
  • Email Address
  • Physical Address and Postcode
  • Date of Birth
  • Telephone number
  • Credit card information
  • Gender
  • Occupation
  • Interests and activities
  • Location
  • IP Address
  • Purchase history
  • Relationships to other donors and/or members
  • Other demographic information
  • Any further information relating to your purchase with us.

How is this data used?

Depending on your relationship with hcmf// and the preferences you have indicated, information that we hold about you may be used by us for the following purposes:

To send you promotional, marketing or fundraising information by post, telephone or electronic means. These types of communications can include:

  • informing you of products, services or events related to hcmf//, such as events, activities or membership information
  • providing you with news and updates about hcmf//, via e-newsletters, event guides, or invitations
  • providing you with information on our fundraising operations, including occasional targeted requests to consider giving financial support to hcmf//, or to ask you to consider supporting us in other ways
  • other relevant communications based upon your relationship with hcmf//

To send you surveys, and for market research purposes.

To undertake screening and cleansing of data in order to ensure that we maintain accurate and up-to-date contact details and information about you. See below for more information about how we update and manage your information.

In order to monitor the effectiveness of our communications with you, we may use tools such as email tracking. This records when an e-newsletter from us is opened and/or how many links are clicked within the message. The data from this tracking is generally used in an aggregated and anonymised form. We may also use previous booking history to improve these communications and provide you with more relevant information.

We may use your data for automatic profiling and communication in the best interests of providing you with the most relevant and accurate information.

You can opt out of receiving any/all of our communications at any point simply by contacting info@hcmf.co.uk

How do we collect data?

The personal data that we collect about you is information that you may volunteer through ticketing bookings, online purchases, merchandise purchases, membership or donation forms, email communication sign-ups, enquiry forms, surveys, posts on our blog or pages, emails sent to the hcmf// team, or communicating with us in any way.

We may collect information about your web browsing activity on our website. This information could include your IP address, operating system, browser ID and other information based on your interaction with our website.

Information may also be collected through the use of cookies or other tracking technologies. You can read more about cookies below.

How is your data processed and shared?

Apart from Kirklees Town Halls and the Lawrence Batley Theatre, we will not disclose personal data to any other third parties or external organisations, other than data processors carrying out work on our behalf.

Examples of such data processors would be a bulk email distributor such as MailChimp, for the collection (eg. via sign-up forms) and storage of personal data (eg. within the hcmf// MailChimp account in order to allow the creation and use of distribution lists, to send marketing email campaigns, and place online advertisements), and the transfer of personal data to certain of MailChimp’s sub-processors (who perform critical services, such as helping MailChimp prevent abuse and providing support to customers). We may occasionally need to transfer your personal information overseas, for instance, to MailChimp. Where this is necessary, this may be to countries or territories around the world. We are required to ensure any transfers of data are done securely, in accordance with best practice, and in compliance with the GDPR Act 2018. MailChimp has certified to the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework.

Any such companies are acting as approved data processors for hcmf// and we retain full responsibility for your personal data. Data processors will act only on our instructions.
Apart from Kirklees Town Halls and the Lawrence Batley Theatre, your data will never be sold or passed to any third party for any other purpose.

We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use or disclosure and unauthorised modification.

All our employees and data processors, who have access to and are associated with the processing of personal data, are legally obliged to respect the confidentiality of our visitors’ and subscribers’ personal data.

Right to Access

You always have a right to request what personal data we hold on you and how it is stored. To make a request to access this data please email info@hcmf.co.uk or write to Huddersfield Contemporary Music Festival, Room CAM 1/10, University Of Huddersfield, HD1 3DH.

Your request will be completed within 1 month.

Cookies

Information collected using cookies is used to track visitor use of this website, to improve our service and to compile statistical reports on website activity. Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information in anonymous form, such as repeat visits, time spent on pages and pages of interest.

You can set your browser not to accept cookies and you can also remove cookies from your browser.  However, in a few cases some of our website features may consequently not function.

Right to be Forgotten

You are not obliged to provide personal data and you have the option to withdraw your data at any point by contacting us via the details provided below.

Withdrawal of consent and our access to this data will result in the prohibiting of any type of communication from hcmf//, including email & phone communication and important booking updates and changes to shows and events.

hcmf// will cease to retain any information on a data subject upon adjustment to contact preferences. Individuals also have the right to request to be forgotten. When this request is made we will remove all personal data from our records permanently.

To make a request please write to Huddersfield Contemporary Music Festival, Room CAM 1/10, University Of Huddersfield, HD1 3DH.

Your request will be completed within 1 month.

Changes to our privacy policy

We keep this Privacy Policy under regular review and we will include any updates on this web page.  Any changes will apply from the time that they are posted. This Privacy Policy was last updated on 24/04/2018.

How to contact us or lodge a complaint

If you would like to lodge a complaint or have any questions about our privacy policy or would like a copy of some or all of the information that we hold about you, please either email or write to us:

By email to: info@hcmf.co.uk

Write to us at:

Huddersfield Contemporary Music Festival
Room CAM 1/10,
University Of Huddersfield,
HD1 3DH